Technology Operations Specialist
Company: Disability Solutions
Location: Richmond
Posted on: September 29, 2024
Job Description:
Job Description:At Bank of America, we are guided by a common
purpose to help make financial lives better through the power of
every connection. Responsible Growth is how we run our company and
how we deliver for our clients, teammates, communities and
shareholders every day.One of the keys to driving Responsible
Growth is being a great place to work for our teammates around the
world. We're devoted to being a diverse and inclusive workplace for
everyone. We hire individuals with a broad range of backgrounds and
experiences and invest heavily in our teammates and their families
by offering competitive benefits to support their physical,
emotional, and financial well-being.Bank of America believes both
in the importance of working together and offering flexibility to
our employees. We use a multi-faceted approach for flexibility,
depending on the various roles in our organization.Working at Bank
of America will give you a great career with opportunities to
learn, grow and make an impact, along with the power to make a
difference. Join us!Position Summary: Our department (CFPT PAMT
EIM) Payment/Merchant, Event Incident Management (EIM) is
responsible for providing 24X7 end to end detailed monitoring and
support of all infrastructure and application components critical
to the Bank of America Customer Facing Platform Technology (CFPT)
CTO. This includes monitoring of the network, databases,
middleware, backup, storage, application specific and operating
system specific components with the goal of proactively identifying
and resolving performance issues prior to interruption of services
to the customer.Responsibilities include, but not limited to:
- Use of monitoring tools to proactively identify and research
potential production incidents.
- Respond to alerts regarding potential production
incidents.
- Escalate to advanced support as needed for problem
resolution.
- Perform trending and analysis using monitoring tools and
reports to proactively identify and address potential issues prior
to production impact.
- Perform all environment routing, cycling, and implementation of
splash pages.
- Partner with Change Operations to support all Change
implementations and proactively identify potential issues resulting
from the changes.
- Identify opportunities for additional monitoring and automation
and partner with Monitoring Architecture and Engineering to
implement.
- Execute procedures reliably and escalate appropriately to solve
incidents quickly.
- Manages stability, resiliency, reliability, and performance of
supported systems
- Fulfills requests from business users and operations and
communicates technical status updates with appropriate teams
- Captures and translates business requirements into
infrastructure and/or system design for specific implementations
and collaborates with technology stakeholders, Solution Delivery
Management teams, Technology Project Management teams, Solutions
Engineering teams, and technical service providers for system
design and deployment
- Supports change implementations, proactively identifies
potential issues resulting from the changes, and performs access
and/or physical provisioning/deprovisioning (additions,
modifications, and deletions) for infrastructure and
applications
- Provides release support when needed and manages engagement
across audiences
- Provides full lifecycle management of the infrastructure and
application environmentsRequired Qualifications:
- 5 years' experience in IT production support or
equivalent.
- 1+ year of experience in Splunk, SiteScope, Tivoli Netcool/Web
GUI,
- Experience with HVD, Windows
- Experience in a large IT production support environment
- Basic understanding/exposure to ITIL/ITSM.
- Has working knowledge of business or function for which
technical support is needed to diagnose or resolve problems.
- Proven team player who can work comfortably in a multicultural
environment.
- Proven ability to work independently, multitask and effectively
work in a complex environment with a global team structure.
- Excellent verbal and written communication skills; Strong
influencer, facilitator, and collaborator.
- Must be pro-active, enthusiastic, flexible, results driven with
attention to detail.
- Ability to work in non-contiguous shifts including weekend
days.Desired Qualifications:
- ITIL Foundation/Intermediary certification
- Experience in a ITIL based role, such as Service Desk,
Incident, Problem or Change ManagementSkills:
- Innovative Thinking
- Production Support
- Result Orientation
- Risk Management
- Solution Design
- Adaptability
- Analytical Thinking
- Collaboration
- InfluenceShift:1st shift (United States of America)Hours Per
Week: 40
Keywords: Disability Solutions, Alexandria , Technology Operations Specialist, IT / Software / Systems , Richmond, Virginia
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